Privacy Policy

Last updated: 12 November 2026

Z systems ("we", "us") runs this customer service system for our Facebook Page and WhatsApp channels. This policy explains what we collect when you message us and what we do with it.

What we collect

When you send a message to our Facebook Page or WhatsApp number, we receive and store:

- your name as shown on Facebook or WhatsApp, and your Page-scoped ID or phone number

- the messages, photos and files you send us, and our replies

- delivery and read status of our replies

- any rating you give through our satisfaction survey

- support tickets opened from your conversation

We do not collect your password, your friends list, or any other data from your Facebook account.

Why we use it

Only to answer your requests: to route your conversation to a support agent, to follow up on your tickets, and to measure the quality of our service. We do not sell your data, use it for advertising, or share it with third parties, except with Meta, which carries the messages.

Who can see it

Only our authorised support staff and administrators, inside our internal helpdesk system.

How long we keep it

For as long as needed to handle your requests / 1 month, after which it is deleted, or earlier on request.

Data deletion {#deletion}

To have your data deleted, send "Delete my data" to our Facebook Page, or email info@erp.z.systems. We delete your conversations, contact details and survey answers within 30 days and confirm by reply.

Contact

Z systems, 61 Impasse de La Seine, Quartier Polo Casablanca, Morocco. Email: info@erp.z.systems